Shipping Policy

Last Updated: May 25, 2024

1. Processing Times

We know you're excited to summon your favorite characters! Orders are typically processed within 2-4 business days. During limited edition drop events or high-demand seasons, processing may take up to 6 business days. You will receive a notification as soon as your package starts its journey.

2. Domestic Shipping (India)

Methods: We partner with premium couriers like BlueDart, Delhivery, and XpressBees.
Timelines: Metro cities (3-5 days), rest of India (5-9 days).
Fees: Free shipping on orders above ₹1999. Flat rate of ₹99 for orders below.
COD: Cash on Delivery is available for most pin codes with a convenience fee of ₹300.

3. International Shipping

Shashi Enterprises ships worldwide! We currently serve North America, Europe, SE Asia, and Australia via DHL Express or FedEx. Please note that international orders may be subject to import duties and taxes (VAT/GST) once a shipment reaches your destination country. These charges are the responsibility of the customer. Customs delays are rare but outside our direct control.

4. Order Tracking

Once your order has been dispatched, you will receive an automated email and SMS containing a tracking link. You can follow your anime treasures every step of the way through our carrier's portal.

5. Pre-orders & Split Shipments

If your order contains both in-stock items and pre-order items, your entire order will ship once all items are available. If you would like in-stock items to ship immediately, please place two separate orders. We do not offer split shipments on single orders unless requested (additional shipping fees apply).

6. Packaging & Damaged Parcels

Figures are fragile. We use triple-layered bubble wrap and heavy-duty corrugated boxes to ensure safe arrival. However, if your parcel arrives visibly crushed, please take photos before opening and contact us within 24 hours. We will coordinate with the courier for a resolution.

7. Wrong Address / Failed Delivery

Please double-check your address! Shashi Enterprises is not responsible for deliveries to incorrect addresses provided by the customer. If a package is returned to us due to multiple failed delivery attempts, the customer will be responsible for re-shipping costs.

8. Lost or Stolen Packages

Once a package is marked as 'Delivered' by the carrier, our responsibility ends. We recommend shipping to a secure location. If your package is lost in transit (before delivery), we will open an investigation with the courier and provide a replacement or refund if declared lost.

9. Shipping Restrictions

We cannot ship to P.O. boxes or military addresses (APO/FPO) for most international destinations. Some states in India may have temporary restrictions due to local regulations; we will notify you if your order is affected.

10. Contact Details

Questions about your shipment? Our support squad is here.
WhatsApp: +91-8796138389
Email: enterprisesshashi5@gmail.com
Address: Shashi Enterprises, Delhi, India